Question 1

How long does a typical project take to complete?

Accepted Answer

Project timelines vary depending on the scope and complexity. Small renovations typically take 2-4 weeks, medium projects like kitchen renovations take 6-8 weeks, and larger extensions or new builds can take 3-6 months. We provide detailed timelines during our initial consultation.

Question 2

Do you provide free quotes and consultations?

Accepted Answer

Yes, we offer free initial consultations and detailed quotes for all projects. Our team will visit your site, discuss your requirements, and provide a comprehensive estimate including materials, labor, and timeline. There's no obligation to proceed after receiving your quote.

Question 3

Are you fully licensed and insured?

Accepted Answer

Absolutely. STR & DRA LTD. is fully licensed, bonded, and insured. We carry comprehensive liability insurance and all our contractors are properly certified. We can provide copies of our licenses and insurance certificates upon request.

Question 4

What is your payment schedule?

Accepted Answer

We typically work with a staged payment schedule: 10% deposit to secure your project start date, 25% upon material delivery, 50% at project midpoint, and final 15% upon completion and your satisfaction. We never ask for large upfront payments.

Question 5

Do you offer warranties on your work?

Accepted Answer

Yes, we provide comprehensive warranties on all our work. Structural work comes with a 10-year warranty, general construction has a 5-year warranty, and finishes are covered for 2 years. We also honor all manufacturer warranties on materials and fixtures.

Question 6

What areas do you serve?

Accepted Answer

We primarily serve London and its neighbouring area. Contact us to confirm if we cover your specific location.

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